There are a number of important elements that make up a good call. Miss one out or get one wrong and your hit rate will suffer and so will your morale. We look at all the problems facing a consultant running a desk, such as receptionists, rapport building, decision makers and objections. Our research shows that consultants who attend this course improve their hit rate by at least 100%
AIMS AND OBJECTIVES
By the end of this course delegates will be able to handle receptionists and secretaries, get through to decision makers, develop rapport, overcome objections and win the business.
» How to plan and structure your sales calls, including “sales time” management
» Improve your success with receptionists who prevent you from getting through
» We explain how to get through to many more decision makers.
» How voice speed, inflection and tone can dramatically affect your hit rate.
» How to adapt to different attitudes and deal with awkward objections
» How to structure a successful call so rapport building is much easier
» How to arrange your questions for the best results
» Our award winning formula for handling objections
» Closing the sale and negotiating the best deal
Every delegate will be able to get past receptionists, through to decision makers and deal with obstacles, issues and objections in a far more professional way with answers that are significantly better and refreshingly different.
Recruitment consultants who have attended this course have reported significant improvement in all areas of the sales process.They leave with a better insight into how to overcome their weaknesses and improve their selling skills. They also leave with far more confidence and are able to approach prospecting with renewed enthusiasm